Lucky 57 Privacy Policy — Your Data, Your Rights

1. Overview

Lucky 57 operates the online casino and sports betting platform available at lucky57.pro. This Privacy Policy applies to all players who access the platform, whether through a desktop browser or a mobile device, and covers all services offered including Slots, Casino, Live Casino, Sports Betting and the VIP Programme.

We are committed to handling your personal data responsibly. We collect only what is necessary to run your account and provide services, and we take reasonable steps to keep that data secure. This policy is intended for players based in Pakistan and is written in plain English so there is no confusion about what we do and do not do with your information.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which are available on this site.

2. What We Collect

The categories of personal information Lucky 57 may collect about you include:

We do not collect sensitive personal data such as religious beliefs, ethnicity, political opinions or biometric data unless specifically required for identity verification purposes and with your knowledge.

3. How We Collect Your Information

Lucky 57 collects your information through the following means:

• Direct input: Information you provide when registering, completing KYC verification, making a deposit, contacting support or updating your account settings.
• Automated collection: Technical data collected automatically when you access the platform, including IP address, browser type, device identifiers and session activity logs.
• Payment providers: Transaction data shared with us by JazzCash, Easypaisa, Raast, your bank or card issuer when you make a deposit or withdrawal.
• Cookies and tracking: Data collected via cookies and similar technologies when you browse lucky57.pro — see Section 7 for details.
• Third-party game providers: Aggregated gameplay data from game studios whose titles are hosted on the Lucky 57 platform.

4. How We Use Your Data

Lucky 57 uses the personal information we collect for the following purposes:

• Account management: To create, maintain and operate your player account, including managing your PKR balance, bonuses, VIP status and gameplay history.
• Identity verification: To confirm that you meet the 18+ age requirement and to verify your identity as part of KYC compliance before processing withdrawals or investigating account issues.
• Processing transactions: To handle deposits and withdrawals in PKR, coordinate with payment providers including JazzCash, Easypaisa and Raast, and maintain accurate financial records.
• Customer support: To respond to your queries, resolve disputes and provide technical assistance when you contact Lucky 57.
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, bonus abuse and any activity that violates our Terms and Conditions.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling and to action responsible gaming requests such as deposit limits and self-exclusion.
• Platform improvement: To understand how players use the platform so we can improve game selection, navigation, deposit options and overall user experience.
• Promotions and communications: To send you information about bonuses, promotions and platform updates if you have opted in to receive such communications. You may opt out at any time via your account settings.

We do not use your personal data for automated decision-making that has significant legal effects on you, except in cases where our fraud detection systems flag an account for review — in which case a human review is always conducted before any action is taken.

5. Payment Data

All financial transactions on Lucky 57 are processed in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, certain payment details are shared between Lucky 57 and the relevant payment provider to complete the transaction.

Lucky 57 does not store full card numbers or mobile wallet PINs on its own servers. Payment processing is handled by our payment partners using industry-standard encryption. Lucky 57 retains transaction records — including amounts, dates, payment method types and reference numbers — for account management and financial record-keeping purposes.

We verify that deposits come from accounts registered in your own name. Transactions from third-party payment accounts are not accepted and will be reversed pending investigation. This is to protect both you and the integrity of the platform.

6. Sharing Your Data

Lucky 57 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Payment providers: JazzCash, Easypaisa, Raast, banks and card processors receive the transaction data necessary to complete your deposit or withdrawal.
• Game providers: Third-party game studios receive anonymised or aggregated gameplay data sufficient to operate their games. They do not receive your full account identity or payment details.
• KYC and identity services: Verification partners may receive identity documents you submit to confirm your age and identity. These partners are bound by confidentiality obligations.
• Legal and regulatory requirements: Lucky 57 will disclose your data to relevant authorities if required by law or in response to a valid legal process, including investigations into fraud or financial crime.
• Business operations: Our hosting and technical infrastructure providers may have access to data stored on their servers. These providers are contractually obligated to keep your data secure and not use it independently.

Any third party that receives your data from Lucky 57 is required to handle it securely and in line with this Privacy Policy. We do not permit third parties to use your data for any purpose other than the specific service they are providing to us.

7. Cookies & Tracking

Lucky 57 uses cookies and similar technologies on lucky57.pro. Cookies are small text files stored on your device that help the platform function correctly and provide a better experience.

7.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle your login session, account security tokens and language preferences. They cannot be disabled without affecting platform functionality.
• Performance cookies: Collect anonymised data about how pages are used — which sections are visited most, how long sessions last, and where errors occur. This data helps us improve the platform.
• Functional cookies: Remember your preferences such as your chosen deposit method, notification settings and game display options so you do not have to re-enter them each visit.
• Analytics cookies: Used to understand overall traffic patterns on lucky57.pro. Data collected is aggregated and does not identify individual players.

7.2 Managing Cookies

You can control or disable non-essential cookies through your browser settings. Most modern browsers allow you to block third-party cookies or clear all stored cookies at any time. Please note that disabling essential cookies may prevent you from logging into your account or using certain platform features correctly.

Lucky 57 does not use cookies to serve advertising to third-party networks or to track your activity across other websites outside of lucky57.pro.

8. Data Security

Lucky 57 takes the security of your personal data seriously. We implement a range of technical and operational measures to protect your information from unauthorised access, loss, misuse or disclosure.

• All data transmitted between your device and lucky57.pro is encrypted using TLS (Transport Layer Security).
• Account passwords are stored in hashed form. Lucky 57 staff cannot view your password and will never ask you for it.
• Access to player account data within Lucky 57 is restricted to staff members who genuinely need it to perform their job functions.
• Our payment processing integrations with JazzCash, Easypaisa, Raast and card networks use industry-standard secure protocols.
• We conduct periodic reviews of our security practices and infrastructure to identify and address potential vulnerabilities.

While we take reasonable precautions, no online platform can guarantee absolute security. You are responsible for keeping your account login credentials confidential. If you believe your account has been accessed without your permission, contact Lucky 57 support immediately.

9. Data Retention

Lucky 57 retains your personal data for as long as your account is active and for a reasonable period afterwards, to allow for the resolution of any disputes, investigation of complaints, and to comply with applicable record-keeping requirements.

Specific retention periods by data type:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after account closure, to allow for any retrospective financial or compliance queries.
• Transaction records: Financial records including PKR deposits and withdrawals are retained for a minimum of five years in line with standard financial record-keeping practices.
• Support communications: Chat logs and email correspondence with Lucky 57 support are retained for up to three years after the query is resolved.
• Technical and session logs: Retained for up to 12 months for security and fraud investigation purposes, then deleted or anonymised.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you personally.

10. Your Rights

As a Lucky 57 player, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data Lucky 57 holds about you at any time.
• Right to correction: If any personal data we hold is inaccurate or out of date, you can request that it be corrected. You can update basic account details directly in your account settings.
• Right to deletion: You can request that we delete your personal data. Please note that we may be required to retain certain data for financial or legal reasons even after an account is closed.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a query or dispute is being resolved.
• Right to data portability: You can request that we provide your account data in a structured, commonly used format so that you can transfer it elsewhere.
• Right to withdraw consent: Where our use of your data is based on consent — such as receiving promotional communications — you can withdraw that consent at any time via your account settings without affecting your account status.

To exercise any of these rights, contact Lucky 57 support at [email protected]. We will respond to your request within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing certain requests to ensure account security.

11. Minors

Lucky 57 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of this platform.

If Lucky 57 becomes aware that an account has been registered by someone under the age of 18, the account will be closed immediately, any balance will be handled in line with our Terms and Conditions, and all associated personal data will be deleted from our records as promptly as possible.

If you believe a minor has registered an account on Lucky 57, please contact our support team immediately so the matter can be investigated and resolved without delay.

12. Responsible Gaming & Data

Lucky 57 uses account activity data — including betting patterns, session lengths, deposit frequency and game history — to monitor for signs that a player may benefit from responsible gaming support. This is not surveillance; it is a proactive step to protect player wellbeing.

If our systems identify unusual patterns, a member of our support team may reach out to check in with you. You are not required to respond, but we encourage open communication. We also provide self-service tools such as deposit limits, session reminders and self-exclusion options accessible from your account at any time.

Data used for responsible gaming monitoring is not shared with third parties and is not used for marketing or commercial purposes. It exists solely to support players who may need it.

For more information, visit the Responsible Gaming page.

13. Changes to This Policy

Lucky 57 may update this Privacy Policy from time to time. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date at the top. For significant changes that materially affect how we use your data, we will notify you via email or a platform notification where possible.

Your continued use of Lucky 57 after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. We recommend checking this page periodically so you are always aware of the current policy. If you disagree with a material change, you may contact support to discuss your options including account closure.

14. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, please get in touch with the Lucky 57 support team. We are available 24 hours a day, 7 days a week.

Email us at: [email protected]

When contacting us about a data-related request, please include your registered account username and a brief description of your request so we can handle it as efficiently as possible. We aim to respond to all privacy-related queries within 30 days.

For account security issues or suspected unauthorised access, please mark your message as urgent so it is escalated to our security team straight away.